Giving and reaping rewards: A conversation with ShopBack’s Joel Leong

Transplanting a successful e-commerce business model into a region where online shopping is still developing is a heady task for any organization. But a willingness to localize that model and fertilize the market by rewarding users for online purchases helped ensure success, according to the cofounder of a Singapore-based cash-back platform.
Giving and reaping rewards: A conversation with ShopBack’s Joel Leong

How healthcare services and technology companies can boost productivity with data and analytics

Building data and analytics capabilities can help them take advantage of robust growth in outsourced health services.
How healthcare services and technology companies can boost productivity with data and analytics

How do you measure success in digital? Five metrics for CEOs

As organizations launch more and more digital initiatives, CEOs must monitor whether they are delivering business results. These metrics are ones to watch.
How do you measure success in digital? Five metrics for CEOs

A blueprint for scaling voluntary carbon markets to meet the climate challenge

The trading of carbon credits can help companies—and the world—meet ambitious goals for reducing greenhouse-gas emissions. Here is what it would take to strengthen voluntary carbon markets so they can support climate action on a large scale.
A blueprint for scaling voluntary carbon markets to meet the climate challenge

Making quality assurance smart

Pharmaceutical and medtech companies can dramatically improve quality assurance processes by applying a ‘smart quality’ lens and cutting-edge technologies.
Making quality assurance smart

A new portfolio model for biotech

An emerging model for biotech companies could disrupt the R&D landscape and open up new ways to invest, motivate teams, and shape the innovation pipeline.
A new portfolio model for biotech

Climate math: What it takes to limit warming to 1.5°C

We can limit climate change and reduce carbon emissions to zero if leaders in key industries act now. Here’s an action plan to reach those ambitious targets.
Climate math: What it takes to limit warming to 1.5°C

The coronavirus effect on global economic sentiment

Economic expectations remain high but have tempered since December, and executives in Latin America and in Europe are less confident than their peers about the future.
The coronavirus effect on global economic sentiment

A new growth story: Maximizing value from remote customer interactions

To lift remote-channel sales, focusing on analytics-based lead generation is important. But turning contact centers into real revenue generators means boosting seven other capability areas as well.
A new growth story: Maximizing value from remote customer interactions

Improving schools: Reflections from education leaders in South Australia

In 2018, South Australia embarked on a journey to turn their school system into world-class by 2028. Officials discuss how they are pursuing this bold vision.
Improving schools: Reflections from education leaders in South Australia

Joining the next generation of digital banks in Asia

As the region’s regulators increase license allocations and set standards for the next wave of digital banks, there are opportunities for both incumbents and new entrants to enter the arena.
Joining the next generation of digital banks in Asia

NEF Spotlight: Mapping the travel sector’s recovery

Bloomberg New Economy Forum and McKinsey & Company, Fall 2020
NEF Spotlight: Mapping the travel sector’s recovery

The risks and challenges of the global COVID-19-vaccine rollout

A realistic assessment of the heroic effort to administer billions of doses of COVID-19 vaccines to an agonized global population is necessary—the stakes could not be higher.
The risks and challenges of the global COVID-19-vaccine rollout

COVID-19: Making the case for robust digital financial infrastructure

The pandemic has been a tough, real-life stress test for government disbursement schemes, highlighting opportunities but also gaps and vulnerabilities.
COVID-19: Making the case for robust digital financial infrastructure

NEF Spotlight: Global health in the post-COVID-19 era

Bloomberg New Economy Forum and McKinsey & Company, Fall 2020
NEF Spotlight: Global health in the post-COVID-19 era

The promise and peril of the Bio Revolution

Only by working together can governments, scientists, businesses, and the public unleash the power of biology for good while effectively managing the risks, write Matthias Evers and Michael Chui in Project Syndicate.
The promise and peril of the Bio Revolution

NEF Spotlight: The path forward for retail’s sustainable future

Bloomberg New Economy Forum and McKinsey & Company, Fall 2020
NEF Spotlight: The path forward for retail’s sustainable future

NEF Spotlight: A pandemic reboot for cities

Bloomberg New Economy Forum and McKinsey & Company, Fall 2020
NEF Spotlight: A pandemic reboot for cities

Sporting goods 2021: The next normal for an industry in flux

Eight trends are shaping the sporting goods industry in 2021. To win in the next normal, players must adapt to a shifting landscape.
Sporting goods 2021: The next normal for an industry in flux

The untapped potential of payer care management

Payers have an opportunity to improve the ROI on care-management programs while ensuring a healthier experience for members, especially when considering increased needs from the COVID-19 pandemic.
The untapped potential of payer care management

Why investing in nature is key to climate mitigation

A new consultation paper from McKinsey and the World Economic Forum explores the role that natural climate solutions can play in helping to address climate change and the destruction of nature.
Why investing in nature is key to climate mitigation

Ensuring the health of your business partnerships

Regular partnership check-ins are essential to make sure that, like any relationship, both sides are getting what they need.
Ensuring the health of your business partnerships

The rising value of industrial brands

New research highlights how brand visibility drives industrial companies’ performance. Here’s what they can do about it.
The rising value of industrial brands

Smart quality: Reimagining the way quality works

Pharma and medtech companies that adopt a proactive approach to managing the quality function can generate value far beyond improved regulatory compliance.
Smart quality: Reimagining the way quality works

How incumbents can lay the foundations for hypergrowth

To accelerate core-business and new-digital-business growth, established companies should adopt the best practices of successful start-ups.
How incumbents can lay the foundations for hypergrowth

The data gambit: How large B2B companies can outmaneuver start-ups

Incumbents often overlook the value of their most significant asset: their own data.
The data gambit: How large B2B companies can outmaneuver start-ups

Building a digital bridge across the supply chain with nerve centers

Many companies operate some type of supply-chain control tower, but upgrading to a digital, end-to-end nerve center can manage risk even more effectively, while boosting output and productivity.
Building a digital bridge across the supply chain with nerve centers

How digital tools can help transform African agri-food systems

Higher income for farmers, increased output, and improved food security are among the benefits of utilizing digital tools in an agricultural setting.
How digital tools can help transform African agri-food systems

How new leaders of federal agencies can set up a great front office

Consciously shaping the relationship between the director and the deputy director is critical for effective governance.
How new leaders of federal agencies can set up a great front office

COVID-19 Consumer Healthcare Insights: What 2021 may hold

As Americans begin 2021, they are optimistic about the COVID-19 pandemic. A January McKinsey Consumer Survey finds the majority of American consumer respondents said they expect the COVID-19 pandemic to be better within the next nine months, but will continue best practices to avoid illness.
COVID-19 Consumer Healthcare Insights: What 2021 may hold

Did online delivery kill the vending machine?

Not in Japan, says Costin Mandrea, the head of commercial at Coca-Cola Bottlers Japan Inc., who’s making its vast network of unmanned retailers smarter and more integrated into people’s daily lives.
Did online delivery kill the vending machine?

Five themes can help procurement shape recovery in the next normal

For procurement to help lead growth in the next normal, now is the time for leaders to begin work on reimagining every aspect of the function.
Five themes can help procurement shape recovery in the next normal

Redesigning public-sector customer experiences for equity

Customer experiences that consider the needs and values of diverse constituents can produce more equitable government services.
Redesigning public-sector customer experiences for equity

When will the COVID-19 pandemic end?

This article updates our earlier perspectives on when the coronavirus pandemic will end. Transition toward normalcy in the United States remains most likely in the second quarter of 2021 and herd immunity in the third and fourth quarters, but the emergence of new strains and a slow start to vaccine rollout raise real risks to both timelines. We also add a perspective for the United Kingdom.
When will the COVID-19 pandemic end?

Next-generation payer operations: How to prioritize for success

A journey-based view for payer operations allows insight into how different functions contribute to strategic value.
Next-generation payer operations: How to prioritize for success

CEO dialogue: Perspectives on reimagining industrial supply chains

After seeing the COVID-19 pandemic generate unprecedented disruptions to global supply chains, CEOs are taking innovative approaches to build resilient, digitally infused operations.
CEO dialogue: Perspectives on reimagining industrial supply chains

Scenario-based cash planning in a crisis: Lessons for the next normal

Five best practices can ensure organizations are fully prepared for future challenges.
Scenario-based cash planning in a crisis: Lessons for the next normal

Seven tips for success for new chiefs of staff at federal government agencies

Incoming chiefs of staff have a wide array of responsibilities to fulfill and need to define clear objectives for their tenure. These seven tips can help them successfully execute their roles.
Seven tips for success for new chiefs of staff at federal government agencies

A call to action: Opportunities and challenges for CGTs in Europe

The speed at which scientific breakthroughs in cell and gene therapy translate into advances in European healthcare could depend on how quickly stakeholders address some uniquely European challenges.
A call to action: Opportunities and challenges for CGTs in Europe

Author Talks: Fred Dust on making conversations count

In his new book, designer Fred Dust offers a blueprint for having more productive, deliberate, and purposeful conversations.
Author Talks: Fred Dust on making conversations count

How digital and analytics can unlock full potential in steel

Our recent survey of 30 leading global metals companies indicates there are five main factors to successfully scale digital and analytics.
How digital and analytics can unlock full potential in steel

Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights

Healthcare stakeholders on the front lines of the COVID-19 pandemic must understand not only the disease itself, but also consumers’ questions, concerns, and behaviors. Our recent rapid-research effort in the US provides some early insights.
Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights

The next wave of M&A in advanced industries: Are you prepared?

This may not seem like a promising time for M&A, but industrial companies that act now may emerge stronger after the COVID-19 pandemic.
The next wave of M&A in advanced industries: Are you prepared?

Digital pricing transformations: The key to better margins

B2B companies can capture hoped-for value from their pricing transformations by matching technology solutions to their unique needs and avoiding common pitfalls.
Digital pricing transformations: The key to better margins

COVID-19: An inflection point for Industry 4.0

Industry 4.0 technologies played a decisive role in the pandemic response at many companies, but the crisis is putting the future of digital operations under new pressure.
COVID-19: An inflection point for Industry 4.0

Can ASEAN maintain its growth trajectory in a post-COVID-19 world?

ASEAN has always been on an upward-growth trajectory, but how has COVID-19 affected the region?
Can ASEAN maintain its growth trajectory in a post-COVID-19 world?

Asia at the speed of light: An interview with the head of ReNew Power

The energy transition will remake Asia, says Sumant Sinha, managing director of ReNew Power.
Asia at the speed of light: An interview with the head of ReNew Power

Indonesia’s Traveloka finds strength in local markets amid the pandemic

Traveloka president Henry Hendrawan discusses how the online travel unicorn has rebounded by helping travelers in Southeast Asia find—and finance—fun close to home.
Indonesia’s Traveloka finds strength in local markets amid the pandemic

Navigating the first 100 days: Lessons from former US cabinet members

Five management steps can help new US executive federal appointees ensure a successful first 100 days in office.
Navigating the first 100 days: Lessons from former US cabinet members

Your first 100 days as CPO

Disruptive events, geopolitical risks, and cost pressures mean that a new chief procurement officer needs to hit the ground running. Here’s how to do it.
Your first 100 days as CPO

Global Economics Intelligence executive summary, December 2020

A fast economic recovery, led by manufacturing and trade, is challenged by a resurgent pandemic; a Brexit deal is signed at the wire.
Global Economics Intelligence executive summary, December 2020

Lessons from growth outperformers in logistics

Industry players can learn from past crises when setting their growth ambitions during a time of unprecedented uncertainty.
Lessons from growth outperformers in logistics

The next S-curve in model risk management

How banks can drive transformations of the model life cycle in a highly uncertain business landscape.
The next S-curve in model risk management

The diversity imperative in retail

Consumers are expecting more from brands than ever before, and the cost is high for retailers that don’t take action on racial equity, diversity, and inclusion.
The diversity imperative in retail

Moving digital health forward: Lessons on business building

Building a successful digital health business involves several strategic steps, as illustrated through the lens of six digital health start-ups.
Moving digital health forward: Lessons on business building

Reskilling China: Transforming the world’s largest workforce into lifelong learners

China’s next challenge is to transform education and skills development to deliver the talent needed for an innovative, digitized, postindustrial economy.
Reskilling China: Transforming the world’s largest workforce into lifelong learners

Global Energy Perspective 2021

The Global Energy Perspective describes our view on how the energy transition can unfold, through four scenarios.
Global Energy Perspective 2021

The Latin American energy sector: How to address cybersecurity

Electric-power and gas companies are vulnerable to cyberattacks, but a structured approach that applies communication, organizational, and process frameworks can reduce cyber-related risks.
The Latin American energy sector: How to address cybersecurity

The future of the European steel industry

A road map toward economic and environmental sustainability
The future of the European steel industry

The future of sustainability: Asia’s climate change imperative

Confronting climate change and committing to sustainability are imperatives for our generation. Asia is at the epicenter of the effects of climate change and has the chance to lead in its adaptation and mitigation.
The future of sustainability: Asia’s climate change imperative

Organizing for the future: Nine keys to becoming a future-ready company

To better organize for a postpandemic future, leaders should embrace nine imperatives that collectively explain “who we are” as an organization, “how we operate,” and “how we grow.”
Organizing for the future: Nine keys to becoming a future-ready company

The corporate center: Driving the next normal

As the COVID-19 pandemic continues, evidence is mounting that the next normal will bring key shifts. As organizations adjust, they’re looking at the corporate center to take the lead in driving the change.
The corporate center: Driving the next normal

Biopharma 2020: A landmark year and a reset for the future

Biopharma in 2020 has shown what it can achieve when it works at its best. How can the industry build on this renewed sense of purpose in the years ahead?
Biopharma 2020: A landmark year and a reset for the future

Five Fifty: The skillful corporation

With skill shortages looming, companies need multiple tactics to close the capability gap. Here are three keys to action.
Five Fifty: The skillful corporation

Moving to a user-first, omnichannel approach

As new digital players and ecosystems converge to offer basic insurance products, carriers need to evolve their digital capabilities and online user experiences to remain relevant and competitive.
Moving to a user-first, omnichannel approach

Turning over a new leaf: Using crisis to build back stronger

Nationwide, food banks seek to expand their services to address more than hunger; one Washington, DC, food bank is using the loss of its partner network to do just that.
Turning over a new leaf: Using crisis to build back stronger

How insurance can help combat climate change

In the transition to a green economy, the insurance industry can play a critical role in helping stakeholders manage risk.
How insurance can help combat climate change

Nextdoor’s CEO on supporting communities through COVID-19

The neighborhood app aims to create ‘strong weak ties’ during the crisis that help its neighbors persevere.
Nextdoor’s CEO on supporting communities through COVID-19

How charging in buildings can power up the electric-vehicle industry

More than 50 million electric vehicles could be sharing roads in the next five years. Updating charging infrastructure is key to scaling the industry.
How charging in buildings can power up the electric-vehicle industry

Long live the Bio-Revolution

The COVID-19 pandemic has increased threats to food security around the world, underscoring the need for innovation to make agriculture and aquaculture more resilient and efficient, write Michael Chui and Matthias Evers in Project Syndicate.
Long live the Bio-Revolution

What is driving Asia's technological rise?

Asia’s rapid emergence as a global technological leader over the last decade is a testament to the power of collaboration, write Jonathan Woetzel and Jeongmin Seong in Project Syndicate.
What is driving Asia's technological rise?

Derisking digital and analytics transformations

While the benefits of digitization and advanced analytics are well documented, the risk challenges often remain hidden.
Derisking digital and analytics transformations

The next normal arrives: Trends that will define 2021—and beyond

The COVID-19 pandemic has changed the world, and its effects will last. Here are some factors that business leaders should keep in mind as they prepare for the next normal.
The next normal arrives: Trends that will define 2021—and beyond

The future of healthcare: Value creation through next-generation business models

While the consumption of healthcare services will likely continue to grow, it is unclear that industry profit pools will expand over the next three years given the impact of the COVID-19 pandemic. Healthcare players who develop new and innovative business models will create disproportionate value in this environment, even as they face long-term challenges.
The future of healthcare: Value creation through next-generation business models

Using ethnography to translate behavior to value in medical devices

Medical-device innovators need a better way to understand the unmet needs along a patient’s health journey to ensure better clinical outcomes. Ethnographic research offers a path forward.
Using ethnography to translate behavior to value in medical devices

Tomasz Marciniak becomes managing partner at McKinsey & Company in Poland

As of January 1, 2021, Tomasz Marciniak assumes the position of the managing partner in the Polish Office of McKinsey & Company. He will substitute Marcin Purta in this function.
Tomasz Marciniak becomes managing partner at McKinsey & Company in Poland