The Truth About Corporate Transformation

Why the Influence of Women on Boards Still Lags

Rethinking customer journeys with the next-generation operating model

This operating model offers business leaders the opportunity for wins in customer experience, cost reduction, and prospects for growth.
Rethinking customer journeys with the next-generation operating model

The trillion-dollar prize: Plugging government revenue leaks with advanced analytics

Few fiscal opportunities are bigger than reducing revenue leakages from tax and payment abuse. Now, new sources of data and new analytics tools are giving governments the upper hand.
The trillion-dollar prize: Plugging government revenue leaks with advanced analytics

Four innovations reshaping tax administration

New insights from McKinsey research suggest that across the globe, tax authorities diverge in the maturity of their innovation in four areas: digitized interactions, advanced analytics, process automation, and talent management.
Four innovations reshaping tax administration

Infographic: Improve Customer Engagement With Analytics

Working across many cultures at Western Union

The CEO of the global money-transfer company explains how it brings in the multicultural voice of the consumer through a broadly diverse team of top executives.
Working across many cultures at Western Union

Introducing customer success 2.0: The new growth engine

Can software vendors and other companies identify more opportunities to grow and deliver value by taking a fresh look at customer success?
Introducing customer success 2.0: The new growth engine

Food security in Japan: Building a strategy in an age of global competition

The country faces a set of agricultural challenges in its move toward a more secure food supply, which can be addressed with a focus on five actions.
Food security in Japan: Building a strategy in an age of global competition

Why digital strategies fail

Most digital strategies don’t reflect how digital is changing economic fundamentals, industry dynamics, or what it means to compete. Companies should watch out for five pitfalls.
Why digital strategies fail

Spinning customer insights into business gold

Few healthcare organizations fully leverage customer insights to drive decision making and performance. Here’s how you can translate that data into concrete business initiatives.
Spinning customer insights into business gold

PSD2: Taking advantage of open-banking disruption

Europe’s second Payment Services Directive opens attractive opportunities for established payments organizations. But to win, banks will need to capture this disruption and turn it to their advantage.
PSD2: Taking advantage of open-banking disruption

Putting citizens first: How Latin American cities can be smart

For Latin America’s cities to remain competitive, they must understand their citizens’ experiences and needs—and design policies accordingly.
Putting citizens first: How Latin American cities can be smart

How AI Will Define New Industries

Small doesn’t mean unprofitable: Unlocking new value from small-to-medium metal and mining projects

Managing smaller projects with increased rigor and a through-cycle mentality can help companies to capture significant untapped value.
Small doesn’t mean unprofitable: Unlocking new value from small-to-medium metal and mining projects

Retraining and reskilling workers in the age of automation

Executives increasingly see investing in retraining and “upskilling” existing workers as an urgent business priority that companies, not governments, must lead on.
Retraining and reskilling workers in the age of automation

The five trademarks of agile organizations

Agile organizations—of any size and across industries—have five key elements in common.
The five trademarks of agile organizations

Six Steps to Communicating Strategic Priorities Effectively

Video: AI Presents Business Opportunities and Challenges

Organizations that struggle to integrate artificial intelligence (AI) solutions into their business are far from alone. As joint research between MIT Sloan Management Review and The Boston Consulting Group illustrates, few organizations understand what’s required to adopt AI, and only 23% of the organizations we surveyed have adopted the technology beyond the pilot stage. In fact, less than one in five organizations have integrated AI into just some of their processes and offerings. And just one in 20 organizations has integrated AI throughout their organization.

Two of the biggest barriers to corporate adoption of AI are access to talent and usable data. Many companies are unable to hire AI talent without draining corporate coffers because competition for small numbers of AI experts is fierce. Many of the most talented AI experts go from graduate school to one or more of the estimated 1,900 AI startups worldwide, which attract billions of investment dollars from corporate venture funds and other investors.

For more context on industry’s slow adoption of AI, watch this video from MIT SMR executive editor David Kiron’s recent keynote at AI World.

Video: AI Presents Business Opportunities and Challenges

Delivering through diversity

Our latest research reinforces the link between diversity and company financial performance—and suggests how organizations can craft better inclusion strategies for a competitive edge.
Delivering through diversity

Europe’s economy: Three pathways to rebuilding trust and sustaining momentum

Europe has an opportunity to ensure that growth and well-being continue in the long term, and to strengthen trust in its institutions.
Europe’s economy: Three pathways to rebuilding trust and sustaining momentum

Organizing for the age of urgency

To compete at the speed of digital, you need to unleash your strategy, your structure, and your people.
Organizing for the age of urgency

Your Data Is Worth More Than You Think

The current capacity shake-up in steel and how the industry is adapting

The early years of the new millennium were a profitable period for steelmakers, largely driven by the surging Chinese economy. Now, with China’s growth slowing, a new reality has set in.
The current capacity shake-up in steel and how the industry is adapting

What Customers Want From Self-Service Solutions

Self-service technologies — in the forms of kiosks, reservation and booking apps, and other customer-run systems — are proliferating. The benefits for customers and companies can be myriad, and include reduced costs, increased convenience, and faster transaction times. But some self-service technologies fail miserably, when companies fail to design the kind of systems that will work best for customers.

In this webinar, Sheryl Kimes, professor of operations management at Cornell University’s School of Hotel Administration and coauthor of the MIT SMR article, “How Customers View Self-Service Technologies,” discusses the expectations disconnect between companies and customers over self-service technologies. She shares her research into why companies get self-service design wrong, and what can be done to get it right.

In this webinar, you’ll learn:

• What the research shows about what customers expect from self-service technologies
• The right way to do self-service design, with examples from Domino’s Pizza and others
• The dangers of focusing on cost control, both with technology providers and with customers
• A framework for how to get started with customer-focused design and how to evaluate systems you may already have in place.

What Customers Want From Self-Service Solutions

MARPOL implications on refining and shipping markets

Opportunities will depend on how other sectors respond.
MARPOL implications on refining and shipping markets

Looking behind the numbers for US stock indexes

Record-high equity markets are prompting worries that stocks are overpriced. But a closer look finds that the market’s current value may not seem so extreme.
Looking behind the numbers for US stock indexes

Accelerating digital transformations: A playbook for utilities

Utilities trying to reinvent themselves as digital enterprises have found it hard to scale up from digital pilots. Adopting digital ways of working, adding talent, and modernizing IT will hasten transformation.
Accelerating digital transformations: A playbook for utilities

The Convergence of Digitalization and Sustainability

Dan Doctoroff on how we’ll realize the promise of urban innovation

To prepare cities for the future, we need to develop and deploy the services that will power them. It will take political courage, foresight, and coordination.
Dan Doctoroff on how we’ll realize the promise of urban innovation

Global Finance Resets

The decline of cross-border capital flows signals a stronger global financial system, write Susan Lund and Philipp Harle in International Monetary Fund.
Global Finance Resets

Decision making in your organization: Cutting through the clutter

At the root of any good decision is categorizing what kind of decision needs to be made, by whom, and how quickly.
Decision making in your organization: Cutting through the clutter

Avoid These Five Digital Retailing Mistakes

Unpacking the AI-Productivity Paradox

Asian private equity: Defying expectations

What’s influencing Asian private equity now, and how might it evolve?
Asian private equity: Defying expectations

Insights into the 2018 individual exchange market

This analysis reflects carrier participation, pricing, and plan type trends for the 2018 individual exchange open enrollment period. Findings are across 50 states and D.C.
Insights into the 2018 individual exchange market

The Quality Payment Program under MACRA: Strategic implications for providers and payers

Performance measurement for the Quality Payment Program (QPP) has begun. Although 2017 is a transition year, providers and payors need to start planning for the future, given the QPP’s implications for them.
The Quality Payment Program under MACRA: Strategic implications for providers and payers

In the healthcare industry, profit pool growth has varied widely over the past five years

Growth, major changes, and strong value-creation potential make healthcare an exciting industry. At the same time, uncertainty and complexity make it an unnerving one.
In the healthcare industry, profit pool growth has varied widely over the past five years

Planning for the future of healthcare—Benjamin Breier, President and CEO, Kindred Healthcare

Benjamin Breier, President and CEO, Kindred Healthcare shares his perspective on major trends in US healthcare and the value of an integrated approach with Shubham Singhal, Senior Partner, McKinsey and Company.
Planning for the future of healthcare—Benjamin Breier, President and CEO, Kindred Healthcare

The Medicaid Agency of the Future: What capabilities and leadership will it need?

Medicaid’s scale and complexity are unprecedented. State Medicaid leaders will need to innovate if they are to develop the capabilities that will enable them to steer their agencies into the future.
The Medicaid Agency of the Future: What capabilities and leadership will it need?

Welcome to the Coherence Economy

What AI can and can’t do (yet) for your business

Artificial intelligence is a moving target. Here’s how to take better aim.
What AI can and can’t do (yet) for your business

How absolute zero (-based budgeting) can heat up growth

Businesses can’t just cut their way to prosperity. The surprisingly powerful tool to help an organization grow? Zero-based budgeting.
How absolute zero (-based budgeting) can heat up growth

Why zero-based budgeting makes sense again

Advanced digitization, enhanced behavioral understanding, and smarter organizational and governance models spark a renaissance for a decades-old methodology.
Why zero-based budgeting makes sense again

Rationalizing Yourself Out of a Promotion

Architect Your Company for Agility

Managing M&A in chemicals: Meeting the new challenges

The chemical industry is seeing a record level of M&A, higher multiples, and growing activist-investor activity. Chemical companies must strengthen their M&A and integration capabilities to ensure they create value in this environment.
Managing M&A in chemicals: Meeting the new challenges

Why Companies Don’t Respond to Digital Disruption

Strategy Beyond the Hockey Stick

The new book on how to beat the odds with a bold strategy
Strategy Beyond the Hockey Stick

Artificial intelligence as auto companies’ new engine of value

What opportunities does AI open up for mobility, and how can OEMs capture them in the short and long run?
Artificial intelligence as auto companies’ new engine of value

How pharma can accelerate business impact from advanced analytics

Savvy pharma companies follow these five principles to scale analytics and improve their bottom line.
How pharma can accelerate business impact from advanced analytics

Artificial intelligence: The time to act is now

Artificial intelligence will soon change how we conduct our daily lives. Are companies prepared to capture value from the oncoming wave of innovation?
Artificial intelligence: The time to act is now

Delivering growth: M&A in medical technology

Medical-technology companies continue to rely on M&A for growth. How solid is your approach?
Delivering growth: M&A in medical technology

The Long Journey to Understanding Intangible Assets

What the future science of B2B sales growth looks like

Companies that lead in B2B sales follow a three-pronged strategy to drive above-market growth.
What the future science of B2B sales growth looks like

Data as jet fuel: An interview with Boeing’s CIO

It isn’t always comfortable, but data analytics is helping Boeing reach new heights.
Data as jet fuel: An interview with Boeing’s CIO

The Social Responsibility of Business Is to Create Value for Stakeholders

Five Principles for Organizing Collective Intelligence

The 20 Most Popular MIT Sloan Management Review Articles of 2017

Are Innovative Companies More Profitable?

Making a secure transition to the public cloud

As enterprises scale up their use of the public cloud, they must rethink how they protect data and applications—and put in place four critical practices.
Making a secure transition to the public cloud