Finding the right digital balance in B2B customer experience

Growing numbers of B2B companies are focusing on digitization to succeed with customer-centric strategies. Here’s how to get it right.
Finding the right digital balance in B2B customer experience

Four ways to shape customer-experience measurement for impact

Too many companies are themselves unhappy customers when it comes to building measurement systems. Here’s how to make better investments.
Four ways to shape customer-experience measurement for impact

Keeping transformations on target

Analysis of high-stakes transformations reveals a few pragmatic lessons that increase the odds of meeting the organization’s objectives.
Keeping transformations on target

Improving semiconductor R&D

Using data-driven insights speeds up delivery time, helps change mind-sets, and allows companies to tackle more complex projects.
Improving semiconductor R&D

Moneyball for engineers: What the semiconductor industry can learn from sports

R&D leaders can boost productivity by using advanced analytics to create stronger, faster engineering teams.
Moneyball for engineers: What the semiconductor industry can learn from sports

Mobility trends: What’s ahead for automotive semiconductors

New mobility trends are diversifying demand for automotive semiconductors. Here’s what companies need to know about new opportunities.
Mobility trends: What’s ahead for automotive semiconductors

Why effective leaders must manage up, down, and sideways

Strong team leadership isn’t enough. New research shows the importance—for business impact and career success—of also mobilizing your boss and colleagues.
Why effective leaders must manage up, down, and sideways

What You Need to Know Before Starting a Platform Business

Artificial intelligence: Implications for China

The country is becoming a hub for global AI development. Five priorities can help China harness AI for productivity growth and prepare for the societal shifts it may unleash.
Artificial intelligence: Implications for China

The Need for Culture Neutrality

A road map for digitizing source-to-pay

Technologies available today could automate more than half of the source-to-pay process. The potential? Lower procurement costs, greater savings, and more opportunities to pursue new sources of value.
A road map for digitizing source-to-pay

My supply chain is better than yours—or is it?

More-detailed benchmarks show that supply chains can still yield significant value—building on the investments so many CPG companies have already made.
My supply chain is better than yours—or is it?

Four keys to successful digital transformations in healthcare

By taking a comprehensive approach to digitization, healthcare companies can deliver products and services more quickly, boost innovation in the industry, and hold down costs.
Four keys to successful digital transformations in healthcare

Smartening up with artificial intelligence

How AI will transform Germany’s industrial sector.
Smartening up with artificial intelligence

Building omnichannel excellence

As consumers move more of their shopping online, consumer-goods companies need to meet service and efficiency challenges across multiple channels. That calls for a new approach to the supply chain.
Building omnichannel excellence

Healthcare giant shares prescription for digital reinvention

Stuart McGuigan, the CIO of Johnson & Johnson, describes how the life-sciences company has remade itself into a health-technology innovator.
Healthcare giant shares prescription for digital reinvention

Breakthrough technologies fundamentally change the game

The right combination of breakthrough technologies (such as 3-D printing, machine-to-machine communications, and advanced robotics) can help CPG companies achieve breakout performance.
Breakthrough technologies fundamentally change the game

Mastering the enablers of a sustained digital journey

Three intertwined enablers—people, governance, and partnerships—are essential for lasting digital change.
Mastering the enablers of a sustained digital journey

Pathways and obstacles to a low-carbon economy

The energy transition is happening. But the pace of change depends on a range of technical, business, and societal factors.
Pathways and obstacles to a low-carbon economy

Private money and the public good: Promoting investment in American infrastructure

Karl Kuchel of Macquarie Infrastructure Partners believes the United States could become a much bigger market.
Private money and the public good: Promoting investment in American infrastructure

Final approach: Heathrow Airport prepares to land its third runway

How and why Europe’s largest airport plans to manage a major expansion.
Final approach: Heathrow Airport prepares to land its third runway

Taming the Mad Dog: Making oil projects work in a low-price environment

BP’s Starlee Sykes discusses the future of deepwater development.
Taming the Mad Dog: Making oil projects work in a low-price environment

Participant Questions From the Recent Data and Analytics Webinar: Round 2

Ops 4.0: Fueling the next 20 percent productivity rise with digital analytics

Business needs to raise productivity more than ever. Thanks to innovations in digitization and analytics, four new methodologies can yield the productivity breakthroughs organizations need.
Ops 4.0: Fueling the next 20 percent productivity rise with digital analytics

How GE is becoming a truly global network

The company’s vice chairman describes GE’s efforts to bust silos, boost collaboration, and build an internal marketplace of ideas and solutions.
How GE is becoming a truly global network

Digitization and advanced planning in CPG

Consumer-goods companies want supply chains that run smoothly from end to end, but their efforts are often thwarted. A new generation of digital tools is helping to tackle the challenges.
Digitization and advanced planning in CPG

The opportunity in government productivity

Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or boost outcomes at no extra cost.
The opportunity in government productivity

Recipe for success for sourcing in the food industry

Transforming the way food companies specify, source, and manage the supply of raw materials can help them cut costs, meet changing consumer preferences, and manage risks.
Recipe for success for sourcing in the food industry

How shared mobility will change the automotive industry

While sharing cars likely means slower growth of vehicle sales, it also suggests strong new opportunities for automakers, suppliers, and many more mobility players.
How shared mobility will change the automotive industry

The Importance of Structured Management Practices

China’s role in the next phase of globalization

The country could exert leadership in seeking to preserve globalization’s benefits while addressing its downsides.
China’s role in the next phase of globalization

Are you prepared for a corporate crisis?

No one can predict when disaster will strike—but knowing what to expect if it does will buy precious time.
Are you prepared for a corporate crisis?

How functional leaders become CEOs

Limited operational experience is not necessarily a barrier to the top job. Here’s what CFOs and others must do to jump to the next level.
How functional leaders become CEOs

Life insurance: Ready for the digital spotlight

Life insurers have been latecomers to the digital era. That will have to change.
Life insurance: Ready for the digital spotlight

The truth about zero-based budgeting: ZBB for consumer-goods players

Ten myths and realities illustrate the power and practicalities of zero-based budgeting for the consumer-packaged-goods industry.
The truth about zero-based budgeting: ZBB for consumer-goods players

Research Findings: Analytics as a Source of Business Innovation

In this webinar, the authors of MIT Sloan Management Review’s new research report, “Analytics as a Source of Business Innovation,” shared the findings and insights from their research into the changing landscape for companies looking to embed data and analytics into their strategies, processes, and operations.

The research finds that the number of companies reporting a competitive advantage from analytics increased for the first time in four years. Several factors are behind this shift, including wider dispersion of analytics within companies as well as a stronger focus on specialized, innovative applications that have strategic benefits.

The speakers discussed:

• Why companies find success when they organize themselves around their data
• How smart machines augment human skill and create opportunity for innovative thinking
• How companies are approaching the democratization of data while preventing misuse and misinterpretation
• Why data governance is becoming more and more important to analytical innovators

Research Findings: Analytics as a Source of Business Innovation

Shifting gears in cybersecurity for connected cars

To secure products across the supply chain, the automotive sector must develop new ways to collaborate.
Shifting gears in cybersecurity for connected cars

Design for value and growth in a new world

Customer choice has never been greater, so terrific design is essential for outstanding products and services—and to build lasting customer relationships.
Design for value and growth in a new world

Driving superior value through digital procurement

Emerging digital and advanced analytics tools promise new levels of procurement performance. To deliver that promise, CPOs must discover which of them are best suited to the needs of their company.
Driving superior value through digital procurement

IFRS 9: A silent revolution in banks’ business models

Banks have addressed the technical requirements of the new rules, but what about their significant strategic implications? Here’s how to prepare.
IFRS 9: A silent revolution in banks’ business models

A deal-making strategy for new CEOs

New CEOs typically raise the tempo of transactions at first, then the pace slows down. Is that costly?
A deal-making strategy for new CEOs

The debate over private infrastructure financing in the United States

Financing costs are higher, but the results are worth it.
The debate over private infrastructure financing in the United States

Creating an infrastructure bank: Principles of success

The key is to ask, and answer, the right questions.
Creating an infrastructure bank: Principles of success

The End of Corporate Culture as We Know It

Deepening capital markets in emerging economies

Engaging at three levels can help to accelerate growth in Asia.
Deepening capital markets in emerging economies

Assistance & service offerings as a game changer in a transforming insurance industry

Insurance incumbents and innovative start-ups around the globe have recently begun launching new assistance & service offerings—in increasing numbers and in a wide range of configurations. Yet, while the launches of these offerings may well be considered as first ambitious attempts of insurers to respond to a number of today’s challenges to their classic business model, there are still many more and further-reaching opportunities that have yet to be tapped.
Assistance & service offerings as a game changer in a transforming insurance industry

Analytics in banking: Time to realize the value

By establishing analytics as a true business discipline, banks can grasp the enormous potential.
Analytics in banking: Time to realize the value

Avoiding the seven deadly sins of customer-experience transformations

Efforts to improve the customer experience can deliver tremendous value, but temptations that can undo good intentions lurk in any change program. Resist seven common missteps.
Avoiding the seven deadly sins of customer-experience transformations

Basel IV: What’s next for European banks?

A new report finds that European banks will need more capital under the so-called Basel IV reforms. While rule making continues, banks can take no-regret measures now.
Basel IV: What’s next for European banks?

The right response to digital disruption

Companies that adopt bold offensive strategies in the face of industry digitization will come out the winners, write Jacques Bughin and Nicolas van Zeebroeck in MIT Sloan Management Review
The right response to digital disruption

The migrant boon

Cross-border migrants, more than 90 percent of whom have moved for economic reasons, comprise just 3.4 percent of the world’s population, but contribute nearly 10 percent of global GDP, write Ian Goldin and James Jonathan Woetzel in Project Syndicate.
The migrant boon

What makes a CEO ‘exceptional’?

We assessed the early moves of CEOs with outstanding track records; some valuable lessons for leadership transitions emerged.
What makes a CEO ‘exceptional’?

Building efficient IT organizations: Insights from our benchmarks

A focus on five high-level capabilities may help IT organizations reduce costs, improve productivity, and successfully pursue digital innovation.
Building efficient IT organizations: Insights from our benchmarks

More than four walls and a roof: Housing as an anchor in times of turbulence

Singapore shows how an effective housing program can promote social and political stability.
More than four walls and a roof: Housing as an anchor in times of turbulence

Playing catch-up in advanced analytics

Among CPG companies’ most underused assets are the vast quantities of data they generate. But there’s still opportunity to invest in industry-beating analytic capabilities.
Playing catch-up in advanced analytics

The evolution of quality: Higher quality output, lower cost of quality

Good quality doesn’t have to mean higher costs—in fact, it often means lower recall and warranty costs as a culture of quality takes hold.
The evolution of quality: Higher quality output, lower cost of quality

Focusing on what works for workplace diversity

For faster progress, companies need to draw on the power of design, rethink their assumptions, and use data to inform decision making.
Focusing on what works for workplace diversity

Buying and flying: Next-generation airline procurement

Airlines have been saving through strong purchasing for decades. But with unit revenues declining, procurement must step up to the next level.
Buying and flying: Next-generation airline procurement

The growing importance of steel scrap in China

Will the industry develop rapidly? It largely depends on how fast the economics, government policies, and technology evolve.
The growing importance of steel scrap in China

The Advantages of Entering a Not-So-Hot Market

The global forces inspiring a new narrative of progress

Growth is shifting, disruption is accelerating, and societal tensions are rising. Confronting these dynamics will help you craft a better strategy, and forge a brighter future.
The global forces inspiring a new narrative of progress

The Right Response to Digital Disruption

Applying analytics in financial institutions’ fight against fraud

Using data along with other cutting-edge tools can help organizations make better decisions and step up efforts to monitor fraudulent transactions.
Applying analytics in financial institutions’ fight against fraud

Supply Chain 4.0 in consumer goods

In Supply Chain 4.0, supply-chain management applies Industry 4.0 innovations—the Internet of Things, advanced robotics, analytics, and big data—to jump-start performance, and customer satisfaction.
Supply Chain 4.0 in consumer goods

Making connections: An industry perspective on the Internet of Things

The CEO of semiconductor company CSR, Joep van Beurden, discusses the progress—and growing pains—of the Internet of Things market.
Making connections: An industry perspective on the Internet of Things

New models of healthcare

Healthcare systems are struggling to meet the evolving needs of patients. Yet there are promising emerging delivery models.
New models of healthcare

Retaining Today’s Young Managers

How to counter three threats to growth in Latin America

The region needs to remove obstacles to competitiveness, pursue digitization, raise skills, and improve economic fundamentals.
How to counter three threats to growth in Latin America

Three game changers for energy

New sources, mobility, and industry fragmentation are set to disrupt the system.
Three game changers for energy

Digital Maturity, Not Digital Transformation

How do winning consumer-goods companies capture growth?

Our detailed analysis of 53 companies reveals four major growth drivers.
How do winning consumer-goods companies capture growth?

How Far Will Robots Go?